Refund policy
Refund policy
The 60-Day Clear Ears Promise
Try it for up to 60 days after delivery. If it's not for you, email us and we'll refund the product price in full.
For hygiene reasons, you don't need to send used sticks back. Just let us know.
How to ask for a refund
- Email support@ezulia.com within 60 days of delivery. Include your order number.
- We reply within 24 hours, 7 days a week to confirm.
- Once approved, we process your refund within 3–5 business days to your original payment method.
Your bank or card provider may take a few extra days to show the refund.
What's refunded
- The price you paid for the product.
- The original shipping fee is not refunded if you simply changed your mind.
- Requests made more than 60 days after delivery are not covered.
Damaged or wrong item
Email us within 7 days of delivery with a photo of the problem. We'll reship your order free. You don't need to send anything back.
Cancelling or changing an order
Email us within 12 hours of placing your order and we'll cancel or change it. After that, your order may already be packed. You're still covered by The 60-Day Clear Ears Promise once it arrives.
Questions
Email support@ezulia.com. We reply within 24 hours, 7 days a week.