Track My Order

Where your order is

We email you a tracking link as soon as your order ships. That link is the quickest way to see where your parcel is. Look for an email from Ezulia, and check your spam folder too — shipping emails end up there more often than they should.

The normal timeline

Stage	How long
We pack your order	1–2 business days
Delivery — United States	5–10 business days
Delivery — Canada, UK, Australia	7–14 business days
Delivery — rest of the world	10–21 business days

Business days don't include weekends or public holidays.

Tracking hasn't updated yet

This is the most common question we get, and it's almost always fine.

It can take 24 to 48 hours after the shipping email for the carrier to scan your parcel. Until then, the link may look empty or say a label was created. That's normal. Your parcel isn't lost.

If tracking hasn't moved for 5 business days, email us. We'll check with the carrier and get back to you.

I never got a shipping email

• Check your spam and promotions folders.
• Check the email address on your order confirmation. A small typo sends everything to the wrong inbox.
• If it's been more than 2 business days since you ordered, email us.

It says delivered, but it isn't here

Carriers sometimes mark a parcel as delivered a little early, or leave it somewhere unexpected. Before you write to us:

• Look around your porch, mailbox and entrance.
• Ask anyone else at the address.
• Check with your neighbors.

If it still hasn't turned up 24 hours after the delivery scan, email us and we'll help.

Arrived damaged or wrong?

Email us within 7 days of delivery with a photo. We'll reship your order free.

Changing an address

Email us within 12 hours of ordering and we'll fix the address before it ships. Once it's on its way, the carrier won't let us reroute it.

Email us

Write to support@ezulia.com with your order number. It's in your confirmation email and starts with a #. We reply within 24 hours, 7 days a week.